Guardians of Grail

cheapbag214s · Posted: Sat 21:41, 17 Aug 2013 Post subject: Apetro's Comments on BBY

Apetro's Comments on BBY
"This is a restructuring which helps better align the company (Corp and retail) towards the same goals of better customer service and a better employee experience."I sincerely hope you don't believe this. If I follow it to the letter I usually have a customer fuming at me for asking questions like "Is there any reason why you don't want to go with an installation from us?",[link widoczny dla zalogowanych], most common response "The cost is too high.",[link widoczny dla zalogowanych], I am then suppose to overcome this objection by getting them to sign up for a "Best Buy Card" with 3 years of no interest financing. This is just one example of how rotten the customer service has gotten. As far as our extended warranty it's the same deal, I am suppose to convince each customer that the manufactures warranty is horrible and that we cover things they will not. As a customer I cannot believe the turn around time for services either,[link widoczny dla zalogowanych], I have personally seen receivers and TVs go to service only to come back a month later still broken and nonfunctional. To address you employee experience,[link widoczny dla zalogowanych], last week all employees were told that dress code would be strictly enforced 100%. To me that meant I could no longer wear my solid black sneakers,[link widoczny dla zalogowanych], instead I wear solid black dress shoes which cost me $40. I make $11/hr, I was with the company from 2003 - 2008 and a certified Magnolia Sales Pro II (Back when it actually meant something),[link widoczny dla zalogowanych], as a part timer I was making $13.50/HR. This wasn't bad for a High School/Undergraduate kid. I was rehired as a Magnolia Sales Pro again but this time at $11/hr,[link widoczny dla zalogowanych], a slap in the face for the hours of time and quality sales I have put out. Yesterday the only other full timer in Magnolia was "let go", leaving myself,[link widoczny dla zalogowanych], a part timer,[link widoczny dla zalogowanych], one full timer and one supervisor to oversee the Mag and HT departments. HT is stocked with an army of new hires that really know nothing and need more sales/product knowledge training. I find this comical as we are to improve our "employee experience". By improving this it will lead to a better customer experience. To address your increased training time, it really means nothing to the average employee. The "training" you are referring to is to sit in front of a computer and learn selling techniques. These are called "e-learnings" and simply put, they do not work. There is pressure from the management to pencil whip these trainings as fast as possible so you have more bodies out on the sales floor. I hope this sheds some light on your position. -Current BBY Employee.
Jul 12 09:56 AMI currently work at BBY those are hardest hit are in the supervisor role. In my particular case the company has eliminated two supervisors and one manager and shifted the remaining work to the three remaining mangers. Less people and more work to an already constrained management team. It is only a matter of time before the cracks start to show. The managers where I work are very fair but continuously busy already,[link widoczny dla zalogowanych], the elimination of the support structure makes absolutely no sense. It will most likely mean even worse customer service (we recently hired a slew of new people at lower wages a la Circuit City). The future does not bode well for the company.
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