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Top 7 Ways A Knowledge Base Program Can Improve Your Office
One of your employees has just tried to print something and he/she gets a printer error. The error says, "Out of paper." Well the employee knows that the printer is not out of paper and it does not have a paper jam. What to do?
Well the traditional answer is to call technical support. But wait,[link widoczny dla zalogowanych]. Hasn't someone else in the office seen this error before,[link widoczny dla zalogowanych]? Can it be corrected faster with the help of a co-worker? In this article we will review 7 ways a Knowledge Base program can improve overall office communication,[link widoczny dla zalogowanych].
Almost all offices have three dynamics to their software: Operating System, Productivity Software, and custom built software for your business. Entrusting all your business computers to all of this software is indeed a brave move. A Knowledge Base program allows your employees to enter detailed information on a variety of software topics including; how-to(s),[link widoczny dla zalogowanych], program errors, settings and options,[link widoczny dla zalogowanych], hardware settings, and many others.
A Knowledge Base program is perfect for storing well, knowledge.
Quite often your office will have an employee who has been with the business for several years and then suddenly submits their two week notice for a variety of reasons. This employee takes all of his/her knowledge with them. This leaves other less informed employees to fill their shoes. Not an easy task. It doesn't need to be that way any more. With a Knowledge Base program,[link widoczny dla zalogowanych], an employee can be required to make at least one entry a week. If you have 5 employees,[link widoczny dla zalogowanych], that is 260 entries in your Knowledge Base per year!
How does one define knowledge,[link widoczny dla zalogowanych]?
A Knowledge Base can be basically anything you desire. Quite often we have contact information, vendor information, and policies and procedures stored in hundreds of files over the whole hard drive; or worse,[link widoczny dla zalogowanych], papers all over the office. A Knowledge Base makes it easy to have all that information in one place. If the Knowledge Base has a robust search engine; a search can be completed in a few seconds.
A Knowledge Base can improve customer relations. Customers can now have advanced knowledge of polices and procedures and well as product and service pricing,[link widoczny dla zalogowanych], and with a quick response from the employee.
Often,[link widoczny dla zalogowanych], you simply give up trying to find the information and take your best guess at what you think the material contained. While this may be acceptable to you some of the time,[link widoczny dla zalogowanych], it may not be acceptable to the customer or client you are talking to.
The same employee that had the "out of paper" error message found out from the Knowledge Base that he/she needed to re-install the printer driver. This saved the employee twenty minutes out of the work day,[link widoczny dla zalogowanych].
The competition may have never even considered using a Knowledge Base program in the office. By having this basic idea and software in place,[link widoczny dla zalogowanych], you will be able to work smarter, save time,[link widoczny dla zalogowanych], and save money. The competition will be left in the dust!
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